Frequently Asked Questions

Review the images, dimensions and capacity notes on the product page, then compare them with our Bag Size Guide. If a measurement you need is missing, contact us before ordering.

We photograph and present products as accurately as possible. Display settings, lighting and natural material variation can cause a small difference in tone.

Keep it away from prolonged moisture and heat, avoid overfilling it, and store it supported in a dry place. Test any cleaner or conditioner on a hidden area first. See our Leather Care Guide for more.

Prices are currently displayed in US dollars (USD). Your bank or card provider may apply conversion charges if your account uses another currency.

The payment methods currently available for your order are displayed at checkout. We never ask you to send card details by email, messaging apps or the contact form.

On the live store, checkout is protected with HTTPS and card information is sent directly to the payment provider. Quirabelle does not store full card numbers or card security codes. Read Payment & Security for details.

After checkout you should receive an acknowledgement. An order is accepted when payment is approved and we send an order confirmation. If stock or payment verification prevents acceptance, any captured amount will be refunded.

Contact us as soon as possible with your order number. We will try to help before fulfilment starts, but changes and cancellations cannot be guaranteed after dispatch.

Available destinations and services are shown at checkout. If your location cannot be selected, we cannot accept delivery to it through the website.

Orders are normally prepared within 1–2 business days. The estimated transit time and price depend on the destination and service selected at checkout. Estimates are not guaranteed delivery dates.

When a tracked service is used, the tracking link is sent to the email entered at checkout after dispatch. Tracking may take a short time to update.

Unless checkout expressly says they are included, the recipient is responsible for import duties, taxes and clearance charges assessed by the destination country.

Contact us within 30 days after recorded delivery. The item must be unused, undamaged and returned with its original packaging and included accessories. See Returns & Refunds for the full conditions and exclusions.

Contact us promptly with the order number and clear photos of the item, packaging and delivery label. Keep the packaging until we finish reviewing the issue.

After an approved return is received and inspected, we issue the refund to the original payment method. Banks and payment providers commonly need 5–10 business days to post it after we issue it.