STORE POLICY

Returns & Refunds

We accept eligible return requests made within 30 days after recorded delivery. This voluntary period is in addition to rights that consumer law gives you.

30-day return eligibility

To qualify for a change-of-mind return, the item must be unused, unworn, unaltered and undamaged, with its original packaging, tags and included accessories. You may handle the product only as reasonably necessary to inspect its nature, characteristics and function. Proof of purchase is required.

Additional statutory rights

Depending on where you live, consumer law may provide a separate right to cancel an online purchase within a specified period. Any mandatory cancellation, rejection or refund rights in your country or state continue to apply in addition to this voluntary 30-day policy.

How to start a return or cancel

1. Email contact@cuirabelle.com or use our Contact page. State clearly that you want to cancel or return.
2. Include your name, order number, the item and, if relevant, the reason. A reason is not required where a statutory cancellation right applies. Add clear photos when an item is damaged, incorrect or defective.
3. Wait for return instructions and the return address. 8206 Louisiana Blvd NE is our business contact address and is not the returns address.
4. Pack the item securely, send it within 14 days after notifying us or receiving approval, and retain the shipping receipt and tracking.

Return shipping and original delivery cost

For a change-of-mind return, you pay the direct cost of return shipping and remain responsible for the parcel until it reaches the supplied return address. Original delivery charges are not refunded unless applicable law requires otherwise. Where a statutory cancellation right requires refund of basic delivery charges, we will refund that amount; any extra amount paid for an enhanced delivery option is not refundable unless required by law.

If we confirm that an item was incorrect, damaged on arrival or faulty, we will provide the remedy required by applicable law and cover reasonable return costs where required.

Refund timing and method

Approved returns are normally inspected within five business days of receipt and refunded promptly afterward. Where applicable law sets a shorter refund deadline, that deadline applies. We may withhold a refund until we receive the returned goods or evidence that they were sent back where the law permits.

Refunds are issued to the original payment method or, for pay-on-delivery orders, through an agreed refund method. After we issue a refund, the bank or provider may need a further 5–10 business days to display it. We may reduce a change-of-mind refund for loss in value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by law.

Exceptions

The change-of-mind right may not apply to personalised or made-to-order goods, sealed goods not suitable for return for health or hygiene reasons once unsealed, or other products excluded by applicable law. Gift cards and items clearly marked final sale before purchase are not covered by our voluntary change-of-mind policy. These exceptions do not remove rights relating to faulty, misdescribed or non-conforming goods.

Faulty, damaged, incorrect or missing items

Contact us promptly with your order number and clear photos of the item, packaging and delivery label. Keep the packaging while we investigate. Nothing in this policy limits legal rights to repair, replacement, price reduction or refund where goods are faulty, not as described, or otherwise do not conform to the contract.

Exchanges and pre-dispatch cancellation

The quickest exchange method is normally to return the eligible item and place a new order. Contact us immediately to request cancellation before dispatch. We cannot guarantee interception after fulfilment begins, but any applicable post-delivery cancellation rights remain unaffected.

Model cancellation form

You may copy and send the text below, but using this form is optional:

To: MAISON RENOIR LLC trading as Cuirabelle, 8206 Louisiana Blvd NE, Ste A #10527, Albuquerque, New Mexico 87113, United States; contact@cuirabelle.com

I give notice that I cancel my contract of sale for the following goods: [describe goods].
Ordered on / received on: [date].
Order number: [number].
Consumer name: [name].
Consumer address: [address].
Signature (only if sent on paper): [signature].
Date: [date].

Payment disputes

If you do not recognise a charge or believe a problem remains unresolved, contact us so we can investigate quickly. This does not limit any right to contact your bank, card issuer, payment provider, consumer authority or court.

Last updated: 28 September 2026