STORE POLICY

Returns & Refunds

We accept eligible return requests made within 30 days after recorded delivery.

Return eligibility

To qualify, the item must be unused, unworn, unaltered, undamaged and in resalable condition, with its original packaging, tags and included accessories. Handle the product only as reasonably necessary to inspect it. Proof of purchase is required.

Start a return

1. Use our Contact page within 30 days after recorded delivery.
2. Include your order number, the item and the reason for the return. Add clear photos when the item is damaged, incorrect or defective.
3. Wait for return approval and the return address. Returns sent without instructions may be delayed or refused.
4. Pack the item securely and retain your shipping receipt and tracking.

Return shipping

For a change-of-mind return, the customer pays return shipping and is responsible for the parcel until it reaches the provided return address. Original delivery charges are not refunded unless required by applicable law. If we confirm that the item was incorrect, damaged on arrival or materially defective, we will provide an appropriate remedy and cover reasonable return shipping where required.

Non-returnable items

Personalised or made-to-order items, gift cards, items marked final sale before purchase, and products damaged through misuse or improper care cannot be returned for change of mind. This does not remove rights that cannot legally be excluded.

Inspection and refunds

We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method. We aim to complete our inspection within five business days of receipt. After we issue the refund, the bank or payment provider may need a further 5–10 business days to show it on your account.

Exchanges and order cancellations

The quickest exchange method is normally to return the eligible item and place a new order after refund approval. To request cancellation, contact us immediately; cancellation is not guaranteed once fulfilment or dispatch has begun.

Damaged, incorrect or missing items

Contact us promptly after delivery with the order number and clear photos of the item, packaging and delivery label. Keep the packaging while the issue is reviewed. We may request additional reasonable information to investigate with the carrier.

Chargeback communication

If you do not recognise a charge or believe an order problem remains unresolved, contact us first so we can investigate quickly. This does not limit your rights with your card issuer or payment provider.

Last updated: 23 August 2026