YOUR INFORMATION

Privacy Policy

This policy explains how we collect, use, disclose and protect personal information when you browse Cuirabelle, create an account, contact us, subscribe to marketing or place an order.

1. Business responsible and contact details

MAISON RENOIR LLC, trading as Cuirabelle, is the business responsible for personal information handled for this store and acts as the controller where applicable. Our business address is 8206 Louisiana Blvd NE, Ste A #10527, Albuquerque, New Mexico 87113, United States. For privacy requests or questions, email contact@cuirabelle.com or use our Contact page.

2. Information we collect

Identity and contact data: name, email address, telephone number, billing and delivery addresses.
Order and account data: products, order value, currency, account details, delivery status, returns, refunds, complaints and support correspondence.
Payment data: payment method, payment status, processor transaction identifiers, limited card details such as brand and last four digits where supplied, and fraud-risk results. We do not receive or store full card numbers or card security codes.
Technical and usage data: IP address, browser, device, timestamps, security logs, cookies, consent records and interactions with the store.
Marketing data: newsletter subscription, consent and unsubscribe records.

We normally receive information directly from you. We may also receive payment status from payment providers, delivery events from carriers, security or fraud signals from service providers, and account or device information generated when you use the store.

3. Purposes and legal grounds

Contract: to operate your cart and account, take payment, confirm and deliver orders, provide tracking, and handle cancellations, returns, refunds and support.
Legal obligation: to keep tax and accounting records, respond to lawful requests, protect consumer rights and meet fraud-prevention, sanctions and payment obligations.
Legitimate business interests: to secure the store, prevent fraud and misuse, maintain records, manage disputes, improve services and understand basic store performance. Where applicable, we balance these interests against your rights.
Consent: for optional marketing and non-essential cookies or analytics where consent is required. You may withdraw consent at any time.

Providing checkout identity, address and payment information is necessary to enter into and perform the purchase contract. Without it, we cannot process or deliver an order.

4. Payment processing and fraud prevention

Available payment methods are displayed at checkout and may include direct bank transfer, pay-on-delivery, or card and wallet services when offered. The selected payment service receives the payment, billing, device and transaction information needed to authorise or record payment, prevent fraud, process a refund and meet legal obligations. Payment services may act as independent businesses or controllers for some processing and may use automated fraud and authentication tools, which can lead to a payment being paused or declined. Contact us if you want us to review an order issue.

5. Who receives information

We disclose only what is reasonably necessary to providers supporting the store, including WooCommerce and website hosting or IT providers; the payment service selected at checkout; banks, card networks and fraud-prevention services; delivery carriers and fulfilment partners; email and newsletter providers; security, backup and analytics providers; professional advisers; and regulators, law enforcement or courts where legally required. Providers acting for us must use information only for authorised purposes. Some recipients, including payment providers and carriers, also determine their own legal purposes.

We do not sell personal information. We do not permit providers to use customer information for their own advertising merely because they supply a service to us.

6. International processing and transfers

Our store serves customers internationally, orders may be fulfilled from China, and some technology, payment, email and delivery providers operate outside the United States or your country. Where applicable data-protection law requires it, we rely on an adequacy decision, approved contractual safeguards or another lawful transfer mechanism. You may contact us for more information about the safeguard relevant to your data.

7. Retention

Order, payment, refund, tax and accounting records are normally kept for six years after the relevant transaction or longer if a dispute or legal duty requires.
Customer account information is kept while the account is active and normally for up to two years after closure, except where it forms part of an order record.
Customer-service messages are normally kept for up to two years after the matter closes, or longer where needed for a claim.
Security and technical logs are normally kept for up to 12 months unless an incident requires longer investigation.
Marketing details are kept until you unsubscribe or we determine they are no longer needed. We may keep a minimal suppression record so we can respect an opt-out.

We may retain information longer where required by law, a chargeback, fraud review, legal claim or regulatory request, and then delete or anonymise it when no longer needed.

8. Cookies and analytics

Essential cookies support the cart, checkout, account login, security and privacy choices. Optional analytics or marketing tools are used only as described in our Cookie Policy and with consent where required. You can change optional choices using the site cookie controls and can also manage cookies in your browser.

9. Marketing

We send marketing emails only where permitted, normally with your consent. Every marketing email includes an unsubscribe method. Withdrawing marketing consent does not affect service messages about an order, return, security issue or account.

10. Your rights

Depending on where you live, you may have rights to access, correct, erase, restrict or object to processing, receive eligible information in a portable form, and withdraw consent. You may also object to direct marketing at any time. These rights can be limited where an exemption or legal retention duty applies. Contact us to make a request; we may need to verify your identity.

You may also submit an eligible consumer complaint to the New Mexico Department of Justice or contact the privacy or consumer-protection authority where you live. Please contact us first if possible so we can try to resolve the concern.

11. Security

We use reasonable access controls, updates, backups, monitoring and encrypted HTTPS connections on the production checkout. When card payment fields are offered, they are supplied by the payment processor so full card details are transmitted directly to it. No online system can guarantee absolute security. Do not send passwords, full card numbers, security codes or identity documents through ordinary email or the contact form.

12. Children

The store is not directed to children and we do not knowingly collect information from a child who cannot lawfully provide it. A parent or guardian who believes a child has provided information should contact us.

13. Changes

We may update this policy when our providers, practices or legal duties change. Material changes will be highlighted where appropriate. The date below identifies the current version.

Last updated: 28 September 2026